Document Type : Research Paper
Author
Assistant Professor, Department of Public and Urban Management, Allameh Tabataba’i University, Tehran, Iran
Abstract
Today, the rapid growth of cities and massive migrations towards them has resulted in wide cultural diversity in urban environments, and this issue has made the local governments who are responsible for the management of cities face a serious problem, that is why the management a city in big cities will no longer be able to achieve success with the traditional and usual methods of the past in providing one-way services. For this reason, management science theorists believe that management theories and paradigms should be used to manage cities as best as possible, one of which is quantum management.
The general purpose of the current research is to investigate the causal relationships between the variables of quantum management and the components of smart governance of urban culture, so the research is applied in terms of its purpose and descriptive in terms of the method of data collection. To achieve this goal, two methods of thematic analysis and fuzzy Delphi have been used.
The practical tool for data collection was a structured and semi-structured questionnaire, and data analysis using the fuzzy Delphi method showed that among the seven skills of quantum management, quantum feeling has the least effect, while quantum existence and quantum action have the highest effect. It has an impact on the smart governance of urban culture in the management of local governments.
Research Methodology
Since the purpose of the research is to investigate the role of quantum management in moving towards the smart governance of urban culture; therefore, the research is applied in terms of purpose and descriptive in terms of gathering information of the survey type.
In the meantime, library and field methods have been used together to collect data. It is based on the field method of structured interviews and the selection of scientific and executive experts has been done using the snowball method. This method is especially used when it is difficult for the researcher to know the right people (Benis, 2004). Based on this, 16 experts were selected for interview. In this way, 9 university professors and 7 executive experts active in the field of culture and urban management were interviewed. The interviews continued until theoretical saturation was reached. In fact, no new material was recorded from the 13th interview onwards, but for more certainty, three more interviews were conducted to saturate the theory. From the point of view of data analysis, thematic analysis and fuzzy Delphi method have been used. In this way, the primary data was collected and organized using thematic analysis method, and in the next step, the data was evaluated using the fuzzy Delphi method. The fuzzy Delphi method was invented by Kaufman and Gupta in the 1980s (Cheng and Lin quoted by Jafari and Montazer, 2016). The application of this method in order to make decisions and reach consensus on issues where the goals and parameters are not clearly defined, leads to very valuable results. One of the biggest advantages of the fuzzy Delphi technique compared to the traditional Delphi technique for screening indicators is that one step can be used to summarize and screen the variables (Habibi et al., quoted by Rahdari and Nasr, 2016).
Conclusion
In general, in this article, using thematic analysis and fuzzy Delphi method, and using the views of selected experts, the influence of quantum management indicators on the components of smart governance of urban culture was discussed, and finally, according to the results obtained from Among the 28 proposed indicators, 15 have had a great impact on the smart governance components of urban culture, which have received a de-fuzzified average tolerance threshold higher than 0.7, and they are:
The effect of quantum operation on electronic democracy
The impact of quantum action on CI strategy
The effect of quantum presence on behavioral skills
The effect of quantum presence on CI consciousness
The effect of quantum existence on electronic democracy
The impact of quantum thinking on CI strategy
The effect of quantum view on the knowledge of cultural intelligence
Effect of quantum gaze on CI behavioral skills
The effect of quantum trust on the knowledge of cultural intelligence
Impact of quantum trust on CI strategy
Impact of quantum trust on public expenditure on ICT premises
and expansion of ICT and online public services and website access
The effect of quantum thinking on the development of ICT
The effect of quantum cognition on CI consciousness
The effect of quantum cognition on CI strategy
The effect of quantum cognition on the knowledge of cultural intelligence
According to the findings, it has been concluded that among the seven quantum management skills of managers, the quantum feeling skill has less impact on the intelligent governance of urban culture in multicultural cities than the other 6 skills. This is despite the fact that quantum existence and quantum action had the highest impact on the intelligent governance of urban culture. Therefore, the growth and development of any city affected by the view of city managers with a quantum approach can lead to many developments in the field of smartening cities and moving towards smart governance of urban culture in local governments.
Keywords
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